Refund policy

Amaya Skin Essentials Cancellation and Refund Policy

If you encounter any issues with the product such as leakage or damage during the delivery process, please notify us within 48 hours of the delivery date. We will facilitate a product exchange for any product that is returned in a saleable and undamaged condition, in its original packaging, and can be verified to be damaged/faulty. Please allow one to three weeks from the day you return your package for your exchange request to be fully processed and closed.

To initiate a refund or exchange, please email us at service@amayaskinessentials.com with the following details:

• Order Number
• Invoice number
• Details of your request or complaint
• Images or videos to support the complaint with Batch details clearly visible

In case the product is not sealed, leaking, broken, or if the product received is empty or the volume of the product is less, or a wrong product has been delivered, please provide clear images or videos of the faulty product along with images of the packaging.

Once all the details are received, our team will take 3 working days to revert on the complaint/query/issue. In case an exchange is approved for your complaint, you will be informed of the same with an authorization number, and a reverse pick-up of the product will be arranged. In the case of a product refund, once your request is approved the refund will reflect in your account within 10-15 days and you will be sent an email confirming the same.

All products to be exchanged must be sent back to us packed in the same packaging as it was received in and physically accompanied in the reverse pick-up by the original receipt and a document that states the following:

• Address of dispatch
• Name & Address of the customer
• Order number
• Contents of the package

Please also email this document and share an image of the reverse pick-up consignment (inside and outside packaging) with our Customer Care representative who you have been in touch with on email.

In the case of a product quality concern, please send us an email within 7 days of the date of receipt of the product. Our team will take 24 to 48 hours to review the email and revert back. If the product passes the test and matches the complaint, we shall initiate the return/exchange process within 7 days of the consignment being received by our quality inspection team.

Please note that damages due to neglect, improper usage, or wrong application will not be covered under our Exchange/Returns Policy. Exchange of product due to allergic/skin reactions is not applicable. Exchange of product due to reasons including personal dislike of the product; dislike of the fragrance; dislike of color that cannot be backed by proof of quality issues with the product itself is not applicable. No cash refunds are permitted.